Digital Commerce Is A Team Sport

 

 

Our Engagement Approach instigates collaboration across your teams to make sure we're all moving forward in sync

To be competitive today, your Digital Commerce capability needs to span multiple channels and influence sales even in non-digital channels.   But to win, you need to have all your teams aligned using business-oriented KPIs.


This requires a unified customer strategy for Commerce leaders, Marketing leaders, and Digital leaders - with IT supporting the entire endeavor.

 

We Understand How to Keep Everyone Moving in Sync


 

Commerce Leaders


Digital commerce has become a challenge of technical complexity and continuous change.

Managing these changes - while trying to achieve business goals, build adoption within your organization, and gain speed and technical flexibility to keep up with your Customers - all compete for priority and budget.

Our deep experience and coaching model work across your technology stack and operational teams to deliver solutions that help you innovate faster and implement changes that accelerate digital commerce growth.

You understand better than most the current pace of technology evolution, but also the cost of adjusting to it - steep learning curves and time lost as well as money spent on wasted projects or failed experiments are both very real costs.

We complement your internal capabilities and help you develop a plan and implement solutions that provide balanced cost-benefit features. We'll make sure that every dollar spent is well-spent and targets the business goals of the teams you support.

IT Leaders


There is never enough time or budget for everything the organization wants.

IT Leaders


There is never enough time or budget for everything the organization wants.

You understand better than most the current pace of technology evolution, but also the cost of adjusting to it - steep learning curves and time lost as well as money spent on wasted projects or failed experiments are both very real costs.

We complement your internal capabilities and help you develop a plan and implement solutions that provide balanced cost-benefit features. We'll make sure that every dollar spent is well-spent and targets the business goals of the teams you support.

Marketing Leaders


Creating consistent and personalized customer experiences across your customers' buying cycle can be time-consuming and frustrating.

The many barriers to successful CX include a lack of agility and insufficient access to the various applications and siloed systems that you need to work with to provide a cohesive buying experience.

We help you integrate your ecosystem so you have control to create and publish content, product offers, CTAs, landing pages, social posts, and SEO updates to deliver a unified experience across the buying cycle - from top-of-funnel acquisition through conversion and retention.

If your new digital systems adhere to old business processes, you're still digitally vulnerable.

We help you plan and judiciously introduce new digital business paradigms to escape traditional business practices and achieve your full digital potential.

Transformation Leaders


Digital has become the context for business, not a means of conducting it.

Transformation Leaders


Digital has become the context for business, not a means of conducting it.

If your new digital systems adhere to old business processes, you're still digitally vulnerable.

We help you plan and judiciously introduce new digital business paradigms to escape traditional business practices and achieve your full digital potential.

Our Engagement Approach


Fundamentally, our approach seeks to clarify business goals, deliverables, and budgets while ensuring all the participating teams stay in sync with a transparent, trackable, and realistic path to success.

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Strategic Coaching

We help you make decisions that matter, then figure out the best technology to deliver those results.

  • Team Capability & Organization
  • Digital Acceleration & Optimization
  • Architecture & System Assessment
  • Gap Analysis
  • Enterprise Blueprint
  • Enablement Roadmap(s)
  • Cloud Readiness
  • Bigdata/ML/AI Approach
  • Requirements Prioritization

 

enablement

This stage of the process focuses on the details and creates clarity for the various teams involved by making deliverables transparent, trackable, and achievable within budget.

  • Team Alignment & Planning
  • Engagement Governance Planning
  • Clarify Assumptions & Dependencies across Teams
  • Comprehensive Architecture & Design
  • Technology & Products selection
  • Cloud Migration Approach
  • Agile Approach
  • DevOps Approach
  • Configuration Management
  • Requirements Phasing
  • Budget Estimation & ROI
Development

Using an iterative development methodology, we work through the solution deliverables in manageable portions ensuring our velocity keeps pace with your teams' capacity.

  • Program & Project Management
  • Commerce Platform(s)
  • System Integration(s)
  • Middleware/ESB
  • Cloud-native Micro Services
  • Reactive Event-Driven Technology
  • DevOps
  • Mobile Apps
  • Bigdata /ML/AI
  • Analytics
  • QA

  Our Digital Commerce Capabilities

Support

We help you understand your post-launch needs and scale the team to ensure solution availability and continuous feature development meet your business needs.

  • Support Management
  • System Optimization
  • Enterprise Architecture Support
  • Customized Training
  • Managed Services
  • DevOps Support

  Our Managed Services Capabilities

 

Optimize & Accelerate

We collaborate with your Teams to review performance and recommend new opportunities to improve customer satisfaction and growth plays.

  • Measure & Analyze
  • Benchmarking
  • Revenue & CX Recommendations

Curious About How This Works In Practice?

If you're considering a new initiative, understanding what it would be like to work together is critical.

It's not easy to translate that experience into a diagram or process, but we'd be happy to bring our engagement approach to life to fit your context - just reach out to us.

If you're looking for an overview of our Services you can find them here:

  Digital Commerce

  Managed Services & Support