Managed Services & Support Is Your Personal Pit Crew

 

You Have To Stay On The track To Win The Race

We know how to keep you in the race


You Need To Know There's An Issue, Not Your Customers

Qualified 24/7 monitoring & support across the entire Digital Commerce ecosystem including all integrations and 3rd party services.

Improve Velocity of New Feature
Innovation

Dedicated development resources experienced in modern cloud technologies for Commerce, Marketing, and CRM complement your team to provide continuous development capacity.

Increase Stability & Speed of Your Feature Releases

Our dedicated DevOps team - scaled to your business needs - enables the delivery of new features in days, not months by establishing stable and automated releases you can count on.

Our Managed Services & Support Plays


Top Managed Services & Support Plays

You need a partner that is capable of taking a holistic approach to managing all the connected systems and moving parts that comprise a modern digital commerce solution.

Our dedicated support teams take ownership of coordinating your multiple vendors’ support capabilities while providing continuous digital commerce feature releases through a scalable DevOps and Development service that gives your teams stability, continuity & innovation velocity.

 

managed-services-flowchart

 


  Monitoring & Support

  DevOps-as-a-Service

  Continuous Development

Digital Commerce solutions today have increasingly more moving parts and integrations with external services and vendors.  When something goes wrong in production, it's not always straightforward to figure out the root cause and therefore whom to contact - but it's always time-critical to get it resolved.

That's why we've designed our monitoring & support capability to specifically embrace the support offering of your other critical vendors and services.  As the team that implemented all the moving parts and understands how everything works together, we are best placed to quickly triage the root cause and open a case with the appropriate vendor with insights & details that will allow them to rapidly resolve the issue.

Monitoring & Support

Monitoring & Support

Digital Commerce solutions today have increasingly more moving parts and integrations with external services and vendors.  When something goes wrong in production, it's not always straightforward to figure out the root cause and therefore whom to contact - but it's always time-critical to get it resolved.

That's why we've designed our monitoring & support capability to specifically embrace the support offering of your other critical vendors and services.  As the team that implemented all the moving parts and understands how everything works together, we are best placed to quickly triage the root cause and open a case with the appropriate vendor with insights & details that will allow them to rapidly resolve the issue.

DevOps-as-a-Service

Launching a new Digital Commerce solution is only the beginning for most organizations.  Usually, there are more features they want to add, and new insights to address from customers using the new solution.

This is where speed to market becomes critical - not only for the development of new features but to also make sure you can test and release these into your production environment reliably & predictably.

Our DevOps capabilities help you build a continuous integration & continuous development pipeline that mitigates risks for production releases as well as provides an automated testing capacity to ensure nothing gets broken in the process.  For most of our customers, we can reduce build & release times from weeks to days or even hours.

To facilitate continuous development of new features once you've gone live, we provide development capacity to fit your velocity as part of our Managed Services & Support capability.

Generally, this will include resources that worked with you to implement your Digital Commerce solution so they are fully up to speed and can continue building additional features as soon as you've gone live.  We are able to scale the team you need and right-size for your budgets and geographical priorities - all within the same contractual agreement so this becomes a consistent OPEX cost that is easier to budget for.

This approach makes support triage and resolution even more responsive than standard SLAs since your support team also includes development resources who are involved immediately.

Continuous Development Capacity

Continuous Development Capacity

To facilitate continuous development of new features once you've gone live, we provide development capacity to fit your velocity as part of our Managed Services & Support capability.

Generally, this will include resources that worked with you to implement your Digital Commerce solution so they are fully up to speed and can continue building additional features as soon as you've gone live.  We are able to scale the team you need and right-size for your budgets and geographical priorities - all within the same contractual agreement so this becomes a consistent OPEX cost that is easier to budget for.

This approach makes support triage and resolution even more responsive than standard SLAs since your support team also includes development resources who are involved immediately.

What happens today when things go wrong in production?


With more moving parts and integrations, having one partner to manage all your external Digital Commerce vendors reduces both time and cost to triage & resolve productions issues.

Let's see if we can prevent that.

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