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AAXIS CSP Digital Enablement

 

The AAXIS CSP Digital Enablement solution operationalizes the TMForum.org (TMF) model and APIs to enable a standard definition of data & communication across the enterprise ecosystem and provides a cloud native microservices environment that integrates existing systems such as BSS, Digital Commerce, CMS and Self-Care through our CSP-specific digital architecture.

 

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For CIOs  |  For CDOs & CMOs

Improves Integration Efficiency

Seamlessly integrate applications across the enterprise and improve observability across business processes.

Enables Digital Scalability

Meet ever-increasing requests from digital channel applications (selfcare, digital commerce, chatbot, OTT, etc.).

Increases Innovation Velocity

Continuous improvements and rapid feature development improve customer satisfaction and market competitiveness.

Offered as a productized service, our dedicated CSP specialists work with your IT/Ops and Digital teams to define a digital architecture & integration blueprint that we implement in a cloud-native TMF layer.  As part of this effort we simultaneously connect your BSS, Digital Commerce, CMS and other digital channels to provide a connected enterprise ready to create & monetize new digital services and products.

For CIOs


Customers and potential subscribers are increasingly expecting better, more personalized, digital experiences. Meeting these expectations introduces challenges when new digital strategies require interaction with BSS systems that weren’t designed to web scale and serve today’s digital demand.

Addressing these challenges means utilizing new technology stacks/patterns that improve the performance and scalability of current systems. While this presents an opportunity to embrace cloud paradigms using both public and private cloud infrastructure - by creating a cloud layer that can service the digital experiences while minimizing the concurrent requests to BSS systems - it also requires introducing new development and operations (DevOps) processes to fully take advantage of Cloud benefits.

However, beyond the cloud infrastructure, improving the efficiency and velocity of introducing new digital services and products also depends on a common definition of data & communication. Adopting the TM Forum (TMF) industry definitions solves this by aligning the systems, integrations, and data for seamless interoperability while at the same time eliminating the complexity and reducing the cost of future integration with TMF-compliant solutions.

Provides TMF Integration for Enterprise Systems

Provides a TMF-compliant enterprise data model to enable consistent communication between enterprise systems and across OpCo's.

Accelerates CSP-Specific Digital Architecture

Accelerate your path to Cloud adoption with our CSP-specific digital architecture framework.

Incorporates Existing Technologies & Platforms

No need to replace your existing platforms to scale for ever-increasing demand from digital channel applications & services.

For CDOs & CMOs


Successfully monetizing digital services and maintaining competitive differentiation requires not only the technical infrastructure to facilitate new digital business components, but a relentless focus on improving and enhancing the customer experience to inform and prioritize the right technology & development capabilities.

Creating teams to drive this focus within organizations requires introducing a digital business agility that may run counter to existing processes & familiarity, but which is critical to foster an environment of rapid digital feature and product development that not only drives new revenue growth but creates cost efficiencies within traditional capabilities as well. Shifting in-store visits and call center traffic to new digital self-service alternatives is far more cost-effective but only when the digital alternatives improve the customer experience.

Fundamental to creating and successfully monetizing digital services and products is the need to acquire a deep understanding of customer behavior & engagement in a way that is actionable to create experiences that customers will embrace and adopt. The core challenges are capturing relevant data in a meaningful way and then aggregating this data from all the different systems across the customer journey. The TM Forum (TMF) industry data definitions will facilitate normalizing disparate system data to enable insights from the entire customer journey. However, CSPs have a particularly unique opportunity to utilize data analytics to personalize offers and services based on observations like product affinity, subscribed services and churn propensity unlike other industries where customer attributes, preferences and trackable activities aren't as intimately “knowable” to the business.

For CSPs expecting to take advantage of digital enablement investment across OpCo's these challenges are compounded. Building new digital services or applications like digital commerce, selfcare or mobile apps for one OpCo won’t guarantee they can be utilized in other OpCo’s until there exists a common definition of data & communication and digital infrastructure across all OpCo’s.

Consolidate Digital Channels

Content & capabilities from existing enterprise systems across multiple OpCo’s now speak the same language enabling consistent digital component and experience creation anywhere in the customer journey.

Monetize New Services & Products

Rapidly develop new digital touchpoints to create new revenue streams quickly & consistently.

Improve Marketing Intelligence

Visualize TMF analytics across the entire customer journey to finally understand holistic customer engagement so you can create personalized experiences that sell.

 

Failure to transform for digital agility and innovation at scale is not an option for most CSPs.

 

Meet with one of our CSP Architects.

 

Schedule a CSP Architect Inquiry >

 

To help you succeed, we've created a 30-minute agenda used to produce an initial CSP Digital Enablement assessment specific to your business & technical context that we'll send you.

This guide is yours to use internally with your teams, or, follow-up with us to continue the conversation.